Terms of service

Welcome to Hardware Master! By using our website, you agree to the following terms—nothing too complicated, just the basics to keep things running smoothly.

1. Orders & Payments

  • All prices are in AUD and include GST where applicable.
  • We accept secure payments, and your order will only be processed once full payment is received.
  • If there's an issue with your payment or order, we'll get in touch.

2. Shipping & Delivery

  • We ship all orders next business day after confirmation.
  • Within Australia:
    • Metro areas: 2–5 business days
    • Regional & remote areas: Up to 10 business days
  • International Shipping: Available on select products, with delivery times varying by location (usually 7–21 business days).
  • Delivery times are estimates only. If your order hasn’t arrived within the expected timeframe, reach out to us.

3. Returns & Refunds

  • We’re happy to offer exchanges if the item is returned unused, in original packaging with all tags.
  • Custom or profile-specific items can’t be returned or refunded if incorrect details were selected.
  • Delivery fees won't be refunded, and return shipping is the buyer’s responsibility.

4. Product Availability & Pricing

  • We do our best to keep stock levels accurate, but sometimes things sell out fast.
  • Prices may change without notice, but once you've placed an order, you're locked in at that price.

5. Liability & Warranties

  • We’re not responsible for indirect damages like lost parcels, shipping delays, or incorrect product use.
  • Product descriptions and images are for reference only—minor variations may occur.
  • Some products come with manufacturer warranties—contact us if you need details.

6. Need Help?

If you’ve got any questions, just shoot us an email at 📧 hardwaremasteronline@gmail.com—we’re always happy to help!